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Premier Field Engineering (PFE) provides technical leadership for Premier customers around the world to promote health in their IT environments through onsite, remote and dedicated support services. As part of Customer Service and Support (CSS), PFE partners with Commercial Technical Support and Enterprise Services to strengthen the Microsoft Services Field Engineering capability worldwide.

What does this mean?

Premier Field Engineering (PFE) is part of Microsoft's Services Organization. PFE provide various services to our Enterprise customers to increase systems availability, resolve critical issues, and ultimately improve the health of our customers' environments. We work with experienced technical staff to ensure they have the skills to troubleshoot and maintain their solution in line with Microsoft best practices. When things do go wrong we provide rapid on site expertise to resolve critical situations Premier Field Engineering (PFE) delivers onsite and dedicated services for Microsoft's Premier customers around the world.

PFE Delivers Onsite proactive and reactive services to our Premier customers around the globe Short term engagements through Rapid Onsite Support and proactive engagements (technology workshops & health checks)

Long term engagements with Dedicated Support Engineering Services delivered by highly skilled engineers with deep technical expertise

Interested?

So do you want to be part of this new and exciting part of the business? Proactively working with Microsoft's Premier enterprise customers, enabling them to make the most out of their technology to move their business forward?

We need individuals that:

Possess deep technical expertise in at least one technical specialty and can solve complex technical problems through sound, creative troubleshooting.

You will also need to be able to examine possible workarounds and escalations as required.

Set an example of excellence as a Microsoft representative, enhancing the company's image and reputation through your credibility, preparation, commitment and first-class delivery.

Demonstrate strong communication skills; ability to develop strategic ongoing customer relationships, gain trust and respect for the company.

Engineers must also possess strong technical writing, presentation and training skills.

Enjoy team work, and actively contribute to their peer group as well as our customer account teams.

Communicate at various levels from CIO to the technical staff on the ground.

Experience:

• Experience in the enterprise customer arena

• Face-to-face customer engagement skills

• Excellent written, oral and presentation skills

• Troubleshooting knowledge & skills

• MCSE/MCITP qualification

• Degree qualification or equivalent experience

• Good understanding of ITIL/Service Management

Technology:

Manageability- Operations Manager Premier Field Engineers should be experienced in implementing, operating, tuning and troubleshooting enterprise Operations Manager system solutions.

While our key relationships are typically with our customers' 3rd / 4th line infrastructure support teams, Manageability Premier Field Engineers will also find themselves working with engineering teams, so need to be confident working at this level.

The Manageability (Operations Manager) role requires in depth knowledge in a number of the following technologies / areas:

• Operations Manager Architecture (2012 required, 2007 advantageous)

• Audit Collection Service

• Application Performance Monitoring

• Management pack configuration, development and structure

• Strong dashboarding skills and experience

• Strong troubleshooting skills and experience

• Fundamental Windows Operating System knowledge – WMI, performance monitoring.

• Fundamental networking knowledge – IP, DHCP, DNS, WINS etc.

• Fundamental SQL knowledge – Configuration and SQL Reporting

The following areas may also be beneficial:

• Knowledge of other System Center products, especially Service Manager, Orchestrator and Data Protection Manager

• Knowledge of OMS (Operations Management Suite)

• Knowledge of Azure

• Knowledge of Microsoft clustering

• Knowledge of hardware virtualization technologies

• Knowledge of XMLA

• working knowledge of AD.

• Working knowledge of PowerShell.

• Working knowledge of Vbscript.

Services (engineering)

للتقديم

https://careers.microsoft.com/resumepreview.aspx?aid=267558&utm_source=directemployersassociation