Required for A Telecommunication Company
1- (Front Office Core Shift Member)
1. Monitoring for all the core nodes (N2000, U2000, IBPP)
2. Monitor Smart care SEQ Platform
3. Monitor Smart care probe
4. Monitor for DNS alarm
5. Perform first level troubleshooting and fault cause for IPBB
6. Troubleshoot in the incidents related to core network.
7. Escalate down STM1 - MBB to L2 for support and customer for escalation
8. investigation with TE or Ericsson Backbone for IPBB incident
9. POS Traffic utilization reports every 6 Hrs.
10. Troubleshooting and escalation process for down STMs with TE.
TT/WO creation for FME and follow up till the final solution done
2. Monitor Smart care SEQ Platform
3. Monitor Smart care probe
4. Monitor for DNS alarm
5. Perform first level troubleshooting and fault cause for IPBB
6. Troubleshoot in the incidents related to core network.
7. Escalate down STM1 - MBB to L2 for support and customer for escalation
8. investigation with TE or Ericsson Backbone for IPBB incident
9. POS Traffic utilization reports every 6 Hrs.
10. Troubleshooting and escalation process for down STMs with TE.
TT/WO creation for FME and follow up till the final solution done
2-( Front Office & ACG Senior Team Leader)
Job description:
1. Hold responsibility for the satisfaction of customers’ complaints handling, and pay attention to customers' urgent requests.
2. According to customer requirement, oversee the surveillance of whole network and maintain the network to achieve maximum availability.
3. Following up until the end solution of the problem Adhere to SLAs committed and ensure proper follow up of network faults until closure
4. Responsible for 24/7 maintenance to the quality of service and shortest recovery time in case of system failure.
5. Ensure problems reporting, periodical reporting.
6. Assuring the maximum level of network availability.
7. Produce regular reports on the status of the network in a timely manner with up to date information on the evolving network.
8. Manage shift members & shift leader on daily work and performance.
9. Responsible for notification and escalation 24/7.
1. Hold responsibility for the satisfaction of customers’ complaints handling, and pay attention to customers' urgent requests.
2. According to customer requirement, oversee the surveillance of whole network and maintain the network to achieve maximum availability.
3. Following up until the end solution of the problem Adhere to SLAs committed and ensure proper follow up of network faults until closure
4. Responsible for 24/7 maintenance to the quality of service and shortest recovery time in case of system failure.
5. Ensure problems reporting, periodical reporting.
6. Assuring the maximum level of network availability.
7. Produce regular reports on the status of the network in a timely manner with up to date information on the evolving network.
8. Manage shift members & shift leader on daily work and performance.
9. Responsible for notification and escalation 24/7.
3-(L1 Support: )
Job description:
1-Duty shift technical support, troubleshoot and handle all TT types assigned to own product, coordinate with other related teams/products till problem clearance.
4- Incident Management Team leader)
1-Duty shift technical support, troubleshoot and handle all TT types assigned to own product, coordinate with other related teams/products till problem clearance.
4- Incident Management Team leader)
- Bachelor of Communication Engineering
- Cairo and Giza Residents
-Job Location Smart Village
-Experience not less than 3 years at the same field and same title
- Cairo and Giza Residents
-Job Location Smart Village
-Experience not less than 3 years at the same field and same title
job description:
•Operationally holds ownership and responsible to manage and fix all Critical Incidents occurring in customer’s network and making required escalations where ever required as per defined escalation process
•Manages and coordinates activities across all technology domains, multiple resolver groups and across all 3rd parties during critical issues, for quicker resolution and restoration of services. Also providing input into the Post Incident Review process
•Establish and manage Conference bridges for Hierarchical Escalation (Customer and Huawei) and Emergency Event Management
•Manages, creates and distributes reports related to Incident Management function. Also responsible for gathering all required information related to critical incidents from all resolver groups & with 3rd parties (I.e. IM Report preparation and distribution towards all stockholders (dashboards, daily, weekly, and monthly), Incident reports etc.,)
•Develop and maintain Incident Management policies / procedures and ensure changes where ever required
•Reviewing the efficiency and effectiveness of the current Incident Management process.
•Ensuring Incident Management interacts efficiently with the other Technology Services and Delivery Service disciplines
•Ensuring Knowledge procedures are available and maintained
•Identifying training requirements for Incident Management staff
•Operationally holds ownership and responsible to manage and fix all Critical Incidents occurring in customer’s network and making required escalations where ever required as per defined escalation process
•Manages and coordinates activities across all technology domains, multiple resolver groups and across all 3rd parties during critical issues, for quicker resolution and restoration of services. Also providing input into the Post Incident Review process
•Establish and manage Conference bridges for Hierarchical Escalation (Customer and Huawei) and Emergency Event Management
•Manages, creates and distributes reports related to Incident Management function. Also responsible for gathering all required information related to critical incidents from all resolver groups & with 3rd parties (I.e. IM Report preparation and distribution towards all stockholders (dashboards, daily, weekly, and monthly), Incident reports etc.,)
•Develop and maintain Incident Management policies / procedures and ensure changes where ever required
•Reviewing the efficiency and effectiveness of the current Incident Management process.
•Ensuring Incident Management interacts efficiently with the other Technology Services and Delivery Service disciplines
•Ensuring Knowledge procedures are available and maintained
•Identifying training requirements for Incident Management staff
If interested Kindly send your Updated CV at : hr@ecotelholding.com
With mentioning the Job title in the subject
*cvs without subject will be neglected automatically
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